Theresa Gregory – 3rd Generation owner Tuxedo Source for Sports
There are 2 things that come to mind when I think of Kent and the impact he has had on our team; communication and client appreciation. Working with Kent over the past 1.5 years communication has improved, more than just improved we have some now where we had little to zero before. We have had more real meaningful staff and managers meetings in the past 12 months than we have had in the previous 12 years. We have been in business for over 50 Years and we wanted to find a way to say thank you to our clients. We initiated a Gift Card program for our top clients, we mailed out 446 gift cards ranging in value from $50 to $150. It was a very interesting program for us, so not only did we say Thank You, the program lead to an increase in sales. Forty percent of the Gift Cards have been redeemed, after just 90 days, it has brought in $39,000 in revenue, and we increased our average dollar sale on those transactions by 75%.